Refund and Returns Policy
WHAT IS YOUR RETURNS POLICY?
We hope that you will love everything you buy from us, however, if this is not the case, IBNI Online Store has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.
IBNI Online Store accepts returns with size issues only for:
To be eligible for an exchange, the merchandise must be returned in original condition (undamaged, unwashed, unworn, and in a brand new and saleable condition). Requests for exchanges will be rejected if the item does not meet the criteria. Length discrepancies of 0.5 - 1" in our given measurements are not deemed defects. Return items will only be accepted in their original packaging, including hangers, polyester bags, hang tags on garments, shoe boxes, or dust bags. Any items that have been damaged, soiled, or altered will not be accepted and will be sent back to the customer.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits, etc., and perishables including flowers, and edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product:
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
No returns, refunds or exchanges will be accepted for the following items:
- Beauty Products and Fragrances
- Home Décor
- Leather goods
If the return is due to a size issue (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 110 as store credit. All returns which are not valid will not be accepted and will be sent back. Please note IBNI Online Store will not be liable for any damage that happens in transit.
Returns can be made in the following ways:
Courier the product(s) to IBNI Online Store
Intimate us so that we can pick up the product(s) from your doorstep (if pickup service is applicable in your area).
Should you wish to return all or a part of your order, you need to let us know within 5 days from the date of receiving your parcel. You can reach our dedicated helpline or write to us firstname.lastname@example.org
After validating your return request over Email/Phone, we will send you an email authorizing a return. The mail will give you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
Refunds are made as follows
If the payment was made in cash then the refund is made in the form of a NEFT/Cheque
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made
When a refund is to be made due to sizing issues from customer's end (for apparel and footwear) then the amount is refunded in the form of store credits.
Please Note: email@example.com will make refund NEFT/Cheque only in the registered name of the customer.
In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 48 hours of Delivery.
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
HOW DO I RETURN A FAULTY ITEM?
If you receive a faulty item and would like a refund, please send a email to our support desk – firstname.lastname@example.org, advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
Please return the item to us following the return Policy stated above
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
If you would like to return an item, we will refund you within 7-10 business days of the day that we are in receipt of the returned product in our address
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office/Courier as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.